Shipping & Returns

SHIPPING

  • All our products are in stock and ready to ship from our warehouse in the US.
  • Most orders will ship within 8 business hours and are sent out via the UPS.
  • Your order will be assigned a tracking number and it can be tracked via the UPS website at www.ups.com. You will be emailed a confirmation that your order has shipped along with the tracking number.  You can also log into your account to view the tracking number.
  • Orders placed after 12 pm CST will be shipped the following day.  We ship orders Monday through Friday excluding holidays.  Orders placed Saturday and Sunday will be shipped Monday. 
  • We now ship worldwide to most countries.

 

Shipping in the US will take 5 days or less.
Shipping to Canada will take 5-10 days
Shipping to Australia will take 7-10 days
Shipping to England will take 2 weeks
 
Most other countries will take anywhere from 10 days to 3 weeks.
 
 
*Overnight orders need to be placed prior to 12 pm mountain time to be shipped the same day.  No Saturday Delivery. If you place your order later than this time or on Friday ...it will be delivered on Monday.  Also, the UPS does not guarantee next day delivery to some locations.
 

 FREE SHIPPING

  • All orders over $299.99 will be eligible for Free Shipping if shipped within the US.  You must choose this option when checking out and it  only applies to orders wtihin the US.  The Free Shipping is Ground Shipping.  If you require any other shipping method, you can select it, but must pay for the faster shipping.

 

WARRANTY & RETURNS

We have the best quality products and the most amazing customer service and want you to be 100% satisfied and successful with our new cricket equipment.  We stand behind our products and are here to support you on your new path to scoring runs, taking catches and taking wickets.  If we make an error in your order we will correct it right away.  If your shipment is damaged by the UPS, please file a claim with your local office.  Then give us a call so we can send you any items that were damaged.

 

DEFECTIVE PRODUCTS

If you feel youve received a defective product please email us pictures to support@cricketstoreonline.com along with your phone number and we will contact you back and discuss your issue with you personally. We are here to make you happy, not make your life difficult.

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30 DAY GUARANTEE

Any unopened or unused product can be returned for a full refund or store credit within 30 days of purchase.  If you are not entirely happy with the product your recieved return the product and we will issue you a refund, store credit or replace the item.

 

WARRANTY ON cricket bats

Due to the nature of the game all cricket bats will eventually break. Some quicker than others. Most companies DO NOT warranty their cricket bats especially the edges and toes as these are the most common areas to break. A good knocking in service like the one offered by us will help your bat last a little longer.

 

RETURNS PROCEDURE

If you need to return an item, simply follow these instructions.

    • Login into your account,
    • View the order using the "Complete Orders" link under the My Account menu
    • Click the Return Item(s) button. 

We'll notify you via phone or e-mail to discuss your return.  Any returns need to be approved by our Customer Service Ninjas.  Returns received without approval will not be issued a refund or credit. 

Better yet, just call the Ninjas at 1.888.836.4223. Most of the time, they'll get you sorted out OR email us on support@cricketstoreonline.com.

 

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