Warranties, Claim & Price Match
At the discretion of Cricket store online we offer a limited warranty against any fault of manufacture or defective materials for a period of 15 days.
Should you believe a warranty claim to be necessary, the product must be returned to us for inspection. Proof of purchase is required to be provided for any claim to be valid.
The warranty period does NOT include the following;
- insufficient knocking in and preparation prior to use ( bats )
- superficial cracking
- damaged edges or toe, or excessive use
- Knocked bat and Used.
In the case of replacement product, the remaining warranty period on the existing product only will be carried onto the replacement bat.
NOTE: FOR ANY LOSS ON THE PACKAGE BY THE SERVICE PROVIDER OR MISSING THE PACKAGE, WE ARE NOT RESPONSIBLE. WE CAN TAKE CARE ONLY IF THE PACKAGE IS INSURED BY YOU
Fault of manufacture or defective materials for a period of 15 days.
Bats used against bowling machines are not returnable as these especially damage cricket bats.
Warranty on Cricket Bats :
- International grade/players quality (LE and above) – 3 months from date of purchase.
- 5 Star/grade 1 bats (deemed by manufacturer) 3 months
- Grade 2 bats - 2 months
- Grade 3 bats and below – 30 Days
- Kashmir Willow bats - 7 days (Not covered if used by leather ball)
Warranty only covers if bat is defective based on manufacturers claim. If a handle is broken within that time, the bat is repaired FOC. No warranty on edges or toe on any bat. Warranty basically covers for internal stress cracks which are not visible.
Things we do cover :
- Broken handles
- Loose handles
- Storm Damage. Learn More.
Cricket ball manufacturers in Pakistan and India offer zero warranty on cricket balls therefore we cannot offer you any warranty either. As its the nature of the game where you hit the leather off the ball ( literally sometimes ) your cricket ball will break from wear and tear eventually. Cheaper balls will detriorate quicker than expensive ones. My recommendation is purchase ONLY high quality expensive balls for best results from reputable manufacturers.
Cricket equipment / padding
Limited warranty on manufacturing defect carried by the indivual brands and defective product inspected by the individual brands
In all cases shipping and labor is NOT covered. eg. if a bat handle breaks we will replace the handle for free BUT there is a $75 labor charge and you will need to pay for shipping as well.
Please email all claims to firstname.lastname@example.org
At the discretion of Cricket store online we offer a limited Price Match against any Cricket Gear products available in our website.
NO PRICE MATCH ON ANY SERVICES LIKE KNOCKING , REPAIRS Etc.
Price Match Conditions:
1, We CSO do Price Match with Selected competitors who are similar to our Online website and should be based and operated in USA.
2, We do NOT Price match with Products available in wide range products website like Amazon, EBay and similar to them.
3, The Product for Price match needs to be Exactly same as our Website (Year, Size, weight, model etc.) and must be Available with other website to purchase immediately.
3.1 *For Example: CSO has a bat for $120 which is light weight (2.7) and Other website has same model bat for $100 but heavy weight (2.12). This is NOT covered under the Price match.
4, Any Products available in other websites on Pre-Order , Old Year Model, Clearance Sale etc. are NOT covered under Price Match.
5, No other coupon codes, No Free Shipping, No Return, No Exchange on Price Match product.
How to Proceed with Price Match
This is very simple process.
1, Send us the other Website link .
2, MUST to Send us the Pictures of the products. Especially for Bat needs picture with weight shows in weighing machine. Full Pictures of front, side and Back.
3, If it is under the Price match policy we will match it with in less than One hour or Max with 24 hours business day.
4, You can communicate us with below any options:
4.1,email (email@example.com) with Subject line Price Match OR
4.2, Call, Text or Whatsapp us to +1-609-666-4464 OR
4.3, Send message in our Facebook messenger.
5, You will get the notification in similar channel you used for the communication to buy the products. Once you get the communication you can buy it immediately.
6, The Price Match code or pricing options can NOT be used with any other products. If used the order will be Void.